Rules & Terms — The Pokies 114

Introduction and Scope

Welcome to the official Rules page for The Pokies 114. These rules define how our gaming platform operates, how we protect players, and how we handle disputes. We tested key journeys on the site to ensure transparency and clarity. The version below summarises our operating principles, account requirements, deposit and withdrawal procedures, bonus rules, and the actions we take when rules are breached.

For clarity: by registering or using The Pokies 114 you accept these rules and agree to be bound by them. If you do not agree, do not use our services. These terms apply to all internet-enabled devices including desktop and mobile.

Company and Regulatory Information

The Pokies 114 operates under the corporate registration provided during account creation. Our operations are subject to applicable regulatory frameworks. We maintain robust compliance processes and employ fraud prevention, anti-money laundering (AML) and account verification systems that we have tested and refined to protect both players and the platform.

Who May Use The Pokies 114

Access to The Pokies 114 is limited to players who meet all legal and account eligibility criteria. Our verification procedures are designed to confirm these criteria quickly and accurately.

• Minimum legal gambling age: You must be at or above the legal gambling age in your jurisdiction to open an account.
• Jurisdictional restrictions: You are responsible for ensuring online gambling is lawful where you live. We may restrict access from certain countries or regions.
• One-person rule: Accounts must be registered in the name of the real natural person who will use them.

Opening Your Account — What We Test and Expect

We tested the registration and identity verification journey to confirm turnaround times and the types of documentation requested. Our experience shows that following the guidance below speeds up approval.

1. Provide accurate personal information including full name, date of birth, email address and phone number.
2. Confirm your residence and jurisdiction during registration.
3. Complete any identity verification (KYC) requests promptly. Typical documents include government-issued ID, proof of address and payment method verification.
4. Keep your account details up to date. Contact support if you need to change your name, address or payment details.

We observed that accounts supplying clear, legible documents with matching names and addresses are verified most quickly. Delays usually arise from mismatched or expired documents.

Responsible Gambling

The Pokies 114 places responsible gambling at the centre of our operations. We tested our self-exclusion and limit-setting features to ensure they function as intended and found them effective when used correctly.

• Self-exclusion: You can request temporary or permanent exclusion from the platform. We will action exclusions promptly, and excluded accounts will be prevented from logging in or placing bets.
• Deposit and loss limits: Set daily, weekly or monthly deposit limits to control your spending. You can reduce or increase limits, though increases may be subject to a cooling-off period.
• Reality checks and session reminders: Use these tools to monitor play duration and wagering activity.

If you or someone you know has a gambling problem, seek professional help immediately. We can provide contacts for support organisations within your jurisdiction upon request.

Deposits — Methods, Limits and Playthrough

We tested several deposit methods and recorded typical processing behaviours. Deposits usually become available after confirmation from the payment provider. Payment timeframes and limits depend on the method selected.

We recommend reviewing payment-specific limits shown in your account. The Pokies 114 reserves the right to limit maximum deposit amounts for security, AML or operational reasons.

Withdrawals — Process, Timing and Verification

During our tests, withdrawal requests were handled in a staged process: initial review, identity verification if required, internal processing, and transfer to the selected payment provider. Typical timelines vary depending on method and verification status.

• Processing times: We aim to process withdrawals quickly but some requests require additional verification and may be delayed for AML checks.
• Returned payments: If a withdrawal is rejected by your financial institution and returned to us, we will contact you and propose an alternative payment method where possible.
• Fees: We do not charge withdrawal fees, but your bank or payment provider may apply charges.

The Pokies 114 is not a bank. Funds in accounts do not earn interest and we do not provide currency conversion beyond the transaction process offered by your payment provider.

Verification and Anti-Money Laundering

We operate robust KYC and AML procedures which we have stress-tested to ensure compliance with applicable laws. Verification may be requested at account opening or before any payout.

• Identity documents: Government-issued ID, passport or driver licence.
• Proof of address: Utility bills or bank statements dated within the last three months.
• Payment verification: Copies of cards or statements showing the name and the last four digits of the card used.

Until documents are verified we may limit account features, including the ability to withdraw funds. We will retain copies of verification documents only as long as needed for compliance and dispute resolution.

Bonuses, Promotions and Wagering Rules

Bonuses and promotions carry specific terms. We rigorously tested common bonus flows and highlight the points players must know to avoid forfeiture of funds.

• Eligibility: Bonuses may be limited to specific jurisdictions or players who meet minimum deposit criteria.
• Playthrough: Wagering requirements apply. Some payment methods have explicit playthrough multipliers (for example, PayID 1x, Credit Card 3x) and other payment methods may carry different rules.
• Game restrictions: Certain games may not contribute or may contribute at a reduced rate towards wagering requirements. Check the promotion terms before gameplay.
• Abuse and exploitation: Using duplicate accounts, automated tools, collusion or patterns designed solely to extract bonuses is prohibited. We tested anti-abuse detection and will void bonuses and winnings where abuse is evident.

Our results show that transparent application of bonus terms reduces disputes. If you are unsure about contribution rates or qualifying games, contact support before wagering bonus funds.

Acceptable Play and Prohibited Conduct

The integrity of games and player fairness is paramount. Our monitoring systems are designed to detect prohibited behaviour; we routinely test these systems to ensure they are effective.

• No collusion: Coordinated play between two or more accounts to gain an unfair advantage is forbidden.
• No bots or automation: Use of robots, macros, or other automated gameplay tools is prohibited.
• No bonus abuse: Creating duplicate accounts or using third-party accounts to access promotions is not allowed.
• Non-commercial play: Accounts must be used for personal, non-professional entertainment only.

Where prohibited conduct is detected or reasonably suspected, The Pokies 114 may withhold funds, suspend the account, cancel winnings and pursue further action including criminal prosecution where appropriate.

Game Malfunctions and Errors

We tested scenarios involving game malfunctions to verify our approach. If a game malfunctions or displays incorrect results, do not attempt to exploit the error. Report it immediately. We will investigate and may void or adjust affected games or bets as appropriate.

When a malfunction causes loss of funds or incorrect credits, we will liaise with our game partners, investigate logs and, at our discretion, refund or adjust balances where we find error. Our decisions in these cases are final.

Multiple Accounts and Card Usage

Multiple accounts are permitted only with prior written approval. We enforce the following rules to reduce fraud and bonus abuse.

• One account per individual unless specific permission is given.
• One credit or debit card may only be associated to a single account. Attempts to use the same card across multiple accounts may lead to suspension and cancellation of winnings.
• If multiple accounts are identified, we reserve the right to consolidate, suspend or close accounts and void any associated winnings.

Retention of Funds and Withholding Payments

We may retain or withhold payments where there is suspicion of fraud, money laundering, collusion, account irregularity, or where we require further verification. Where funds are held, we will endeavour to communicate promptly and request any required documentation.

Criminal activity uncovered in connection with account usage will be reported to the relevant authorities and may result in account closure and legal action.

Breaches, Suspension and Termination

If you breach these rules, or if we reasonably suspect a breach, we may do any of the following:

• Suspend your account immediately pending investigation.
• Withhold withdrawal requests until verification is complete.
• Void bets, cancel bonuses and remove winnings gained through prohibited conduct.
• Close your account permanently and report fraudulent activity to law enforcement.

We conducted tests on our suspension workflow and confirmed that affected accounts are blocked from wagering and logging in while preserving audit trails for investigation.

Dispute Resolution and Complaints

If you have a complaint about any aspect of The Pokies 114, contact customer support with full details. We are committed to resolving disputes fairly and promptly.

1. Submit a written complaint with evidence and transaction IDs where applicable.
2. We will acknowledge receipt and advise on the expected timeframe for resolution.
3. If a dispute remains unresolved after internal escalation, we will provide details of independent complaint bodies or regulatory contacts available for your jurisdiction where applicable.

Data Protection and Privacy

Your personal information is processed to provide the gaming service, to comply with legal obligations and to detect and prevent fraud. We tested our data-handling routines to ensure documents are securely stored and accessed only by authorised personnel.

• We retain data only as long as necessary for operational, legal and regulatory requirements.
• We use appropriate technical and organisational measures to protect personal data against unauthorised access.
• Requests for data access or deletion should be sent to customer support and will be processed in accordance with applicable law.

Limits of Liability

The Pokies 114 provides gaming services for entertainment. By using the service you accept that wins and losses are your own responsibility. We are not liable for indirect, incidental or consequential losses arising from use of the platform.

Where service interruptions occur due to maintenance, third-party failures, or circumstances beyond our control, we will act to restore service and may offer remedial measures where appropriate, based on the investigation outcomes.

Changes to These Rules

We may update these rules from time to time for operational, legal, regulatory or customer service reasons. When we make material changes we will notify players by means available through the account interface and by other communications where appropriate. Continued use of the platform after changes indicates acceptance of the updated terms.

Practical Examples and Our Test Findings

From our testing of common player journeys we share these practical examples to reduce confusion.

• Example 1 — Identity verification: We tested a standard KYC upload. Documents were verified within 24–48 hours when scanned copies were clear and matched account details.
• Example 2 — Withdrawal delays: Withdrawals that require additional AML checks experienced the longest delays. Providing requested documentation promptly reduced time to completion.
• Example 3 — Bonus misuse: Accounts attempting to funnel bonus funds across multiple accounts were flagged by automated systems and resulted in bonus voiding and possible account suspension.

How to Stay Compliant — A Checklist

Follow this checklist to reduce the chance of delays or disputes.

• Register with your true, full legal name and correct date of birth.
• Use payment methods registered in your name and be prepared to verify them.
• Read promotion terms before accepting bonuses. Be aware of game contribution rates and playthrough multipliers.
• Don’t use automation, multiple accounts, or collude with other players.
• Respond quickly to verification requests to speed up withdrawals and account changes.

Contact and Further Information

If you require more information about these rules, account status, verification or disputes, contact our support channels via your account interface. We are committed to timely responses and a fair resolution process.

Thank you for choosing The Pokies 114. We continuously test and refine our rules and procedures to protect players and ensure a fair, enjoyable gaming experience.